Subscriptions FAQ's

Please find below our coffee subscription FAQ’s. If you have any further questions that are not detailed below, please email orders@tobysestate.com.au and our Customer Service Team will help you.

Shipping, Delivery & Payment

When will my coffee subscriptions be shipped?
Coffee is packed and dispatched every business day from our Sydney warehouse. The cost of your subscription will be deducted weekly, fortnightly or monthly depending on your chosen subscription time period.

How much is shipping?
Shipping is FREE for all Australian deliveries. The cost of shipping is included in the cost of your subscription. If you live outside of Australia, you can still sign up for our coffee subscriptions, however you will need to pay for shipping. Shipping can be calculated for your delivery address at checkout.

How does the recurring subscription and payment work?
When you purchase a recurring coffee subscription, be sure to select ‘Visa, Mastercard or American Express’ under the payment option during checkout. If you select PayPal, we will not be able to set up automatic payments. Your first payment will be charged on the day you purchase your subscription, with subsequent payments followed weekly, fortnightly or monthly depending on your subscription time period.

I am purchasing a coffee subscription as a gift. Can I use different billing and postal addresses?
Yes. Subscriptions make the perfect gift and all you need to do is tick the ‘Ship to different address’ box at checkout and fill out the recipient’s details.

Cancelling or Amending Subscriptions

Can I suspend my subscription for a period of time without cancelling it?
Yes. Please email orders@tobysestate.com.au with your subscription details, how long you would like to suspend it for and when you would like it to recommence. We cannot extend the period of the subscription if suspended.

Can I change my delivery address?
Yes. Please email orders@tobysestate.com.au with your subscription details and new delivery address so that we can update.

I’d like to increase or decrease the amount of coffee being delivered to me. How do I do this?
Log in to your Toby’s Estate account and cancel your existing subscription. You can then order a new subscription increasing or decreasing your delivery frequency.

How do I cancel my subscription?
Log in to your Toby’s Estate account and cancel your existing subscription.

Grind Options & Quantities

I don’t have a grinder. Can you grind my beans for me?
We offer ‘Multi-Grind’ which is suitable for brewing methods such as plunger, stove top, drip, siphon and chemex. Please refer to our Brew Guides page online for further information about these brew methods – https://tobysestate.com.au/coffee-school/chemex-brew-guide/

How many coffees will one 200g bag make?
If using an espresso machine, you can make approximately 10 coffees from a 200g bag. If you are making coffee via a brew method, then the coffee quantity will depend on what type of brew method you are using.