FAQs
I don’t have a grinder. Can you grind my beans for me?
We offer ‘Multi-Grind’ which is suitable for brewing methods such as plunger, stove top, drip, syphon and chemex.
How many coffees will one 200g bag make?
If using an espresso machine, you can make approximately 10 coffees from a 200g bag. If you are making coffee via a brew method, then the coffee quantity will depend on what type of brew method you are using and the size of your grind.
How do I get in touch?
To get in touch with our customer service team email [email protected] or telephone 1300 074 178, alternatively, fill in the form on our Contact Us page, and the team will get back to you as soon as possible.
Our support team are available 8.00am – 4.30pm Monday – Friday (excluding public holidays).
If you're a wholesale customer or looking to become a partner, check out our wholesale page.
You changed the colour of your coffee bags, is the coffee still the same?
There is no change to the coffee inside the bags. It is the same high-quality Toby's Estate speciality coffee you know and love.
Are your coffee bags sustainable and recyclable?
The team at Toby’s Estate have been working hard for the past few years with suppliers, the industry and recyclers with the focus on delivering packaging that is more
sustainable. Toby’s Estate is a member of APCO (Australian Packaging Covenant Organisation) and our new packaging is APCO approved and classified as
recyclable.
Our coffee bags can be recycled at participating REDcycle partners, including Coles and Woolworths. To find your closest REDcycle location, visit redcycle.net.au.
Do you ship internationally?
Currently, we only ship within Australia. However, we will be exploring international shipping options in the coming months. Sign up to our newsletter to stay up to date.
How long will my order take?
It is our intention that all orders will arrive within 7 business days unless notified otherwise. We aim to process and dispatch orders within 48 hours, however in some cases dispatch may occur 2-4 days from order, depending when the beans you ordered were roasted. Toby's Estate endeavours to bring you the freshest possible coffee every time.
Our team are on hand to help if you have any questions: email [email protected] or telephone 1300 074 178. Our support team are available 8.00am – 4.30pm Monday – Friday (excluding publich holidays).
How much is shipping?
This shipping cost will be calculated at checkout and you chan choose between standard or express post. Free shipping is applied to all orders over $55
When will my coffee subscriptions be shipped?
Coffee is packed and dispatched every business day from our Sydney warehouse.
How does the recurring subscription and payment work?
Your first payment will be charged on the day you purchase your subscription, with subsequent payments followed weekly, every 2 weeks, every 3 weeks or every 4 weeks depending on your subscription frequency.
I am purchasing a coffee subscription as a gift. Can I use different billing and postal addresses?
Yes. Subscriptions make the perfect gift and all you need to do is fill out the recipient's details in the Shipping information.
Can I suspend my subscription for a period of time without cancelling it?
Yes. Simply log into your account and place your subscription on hold. You can restart your subscription at any time.
Can I skip a delivery if I am away or have too much coffee at home?
Yes, you have the option to skip a delivery. Simply log into your account and choose the option to skip your next delivery. The subsequent delivery will process and be delivered as normal.
How do I cancel my subscription?
Simply log in to your account to cancel your subscription.
How much is subscription shipping?
There is $7.00 flat rate for shipping in Australia for subscription orders valued under $55.00. All subscription orders valued over $55.00 will have free shipping.